eldrego Posted June 2, 2016 Share Posted June 2, 2016 Sedan is stock currently. Ordered a pcv assembly and metal T upgrade kit and was hoping Dave would check over the vac lines and all and hopefully it was just that. Seems reasonable to me. They always seem cool when I can actually get in touch with someone and my money spends good... Get a fing receptionist. Ffs. Yea they never got my business when I was having issues with my car, I called, left messages, emailed, no response, eventually I just went elsewhere. They are losing a lot of money because I ended up spending around $2k. I'm sure we're not the only ones they missed. Sent from my Nexus 5X using Tapatalk Link to comment Share on other sites More sharing options...
Rester5350 Posted June 2, 2016 Share Posted June 2, 2016 hahahahahaha fast.... Link to comment Share on other sites More sharing options...
Wagonation Posted June 2, 2016 Share Posted June 2, 2016 Yea they never got my business when I was having issues with my car, I called, left messages, emailed, no response, eventually I just went elsewhere. They are losing a lot of money because I ended up spending around $2k. I'm sure we're not the only ones they missed. Sent from my Nexus 5X using Tapatalk I guess they don't care and are happy with all the dyno tunes and easy package deals now. They did help me trouble shoot the wagon and fixed some stuff they missed the first time but I guess those days are done now. New business model. Shame. Please remove family from shop name plz. So where you end up going? Link to comment Share on other sites More sharing options...
Rester5350 Posted June 2, 2016 Share Posted June 2, 2016 Pretty sure the name change has already taken place. Link to comment Share on other sites More sharing options...
eldrego Posted June 2, 2016 Share Posted June 2, 2016 I guess they don't care and are happy with all the dyno tunes and easy package deals now. They did help me trouble shoot the wagon and fixed some stuff they missed the first time but I guess those days are done now. New business model. Shame. Please remove family from shop name plz. So where you end up going? I had moved to MD soon after, went to IAG Performance. Those guys are on top of their game. Good communication, very professional, very friendly, even knocked a few bucks off the bill. They get a ton of cars so you have to plan ahead but as busy as they are they still pick up the phone and answer emails. Can't do anything but love them [emoji57] Sent from my Nexus 5X using Tapatalk Link to comment Share on other sites More sharing options...
zangado1 Posted June 2, 2016 Share Posted June 2, 2016 Having serious problems even getting a call back from FAST these days. They seem overwhelmed since getting the dyno. Sucks after spending thousands there developing a relationship and they won't even call back or help me with my cel issues. Guess other customers are spending more per visit these days but at least give a loyal customer a call back and an opportunity to schedule sometime in the future. That's messed up... So who else is good in the area? Rich at Flat Four Specialties is the number one Subie specialist in our area but they are a little bit of a ride for you. He will help you over the phone as well. I used to go to FAST as well when I lived near WC. https://www.facebook.com/Flat-Four-Specialties-162718870493749/ Link to comment Share on other sites More sharing options...
Wagonation Posted June 2, 2016 Share Posted June 2, 2016 Rich at Flat Four Specialties is the number one Subie specialist in our area but they are a little bit of a ride for you. He will help you over the phone as well. I used to go to FAST as well when I lived near WC. https://www.facebook.com/Flat-Four-Specialties-162718870493749/ Yeah, a bit of a hike but good to know they are there. Thanks. Link to comment Share on other sites More sharing options...
acumenhokie Posted June 2, 2016 Share Posted June 2, 2016 I know Tom from when he worked at Concordville Subaru. Now he runs his own shop in West Chester. http://www.gearoneperformance.com/ Link to comment Share on other sites More sharing options...
Wagonation Posted June 2, 2016 Share Posted June 2, 2016 I know Tom from when he worked at Concordville Subaru. Now he runs his own shop in West Chester. http://www.gearoneperformance.com/ Thanks! Link to comment Share on other sites More sharing options...
KFCConspiracy Posted June 2, 2016 Share Posted June 2, 2016 I've found them a bit hard to get hold of lately (Which has kind of pissed me off)... Although I usually get a response within a day if I leave a voicemail. But I can't forget that they were willing to do things for me that other shops wouldn't or wanted way too much money to do. When the cat failed on my 3.6R because of the raptor headers FAST was willing to help me get a midpipe with highflow cats fabricated based on some measurements off of the car, some part numbers, and some pictures from here for not htat much money compared to other members. When my 3.6R didn't have any catback exhaust kits available they were willing to modify an existing one for me, again for only a little more than the price of the kit. And when my Legacy got totalled a couple months ago Roy and Dave were able to help me pull together all of my invoices (Very quickly I might add) to prove to the insurance company that my mods were what I said they were. They've also been very reasonable with me as far as getting the buildout together for the my new WRX. Other than response time lately, I've never really had a problem with those guys. Link to comment Share on other sites More sharing options...
acumenhokie Posted June 2, 2016 Share Posted June 2, 2016 Other than response time lately, I've never really had a problem with those guys. This has been my experience as well. Link to comment Share on other sites More sharing options...
Wagonation Posted June 2, 2016 Share Posted June 2, 2016 I've found them a bit hard to get hold of lately (Which has kind of pissed me off)... Although I usually get a response within a day if I leave a voicemail. But I can't forget that they were willing to do things for me that other shops wouldn't or wanted way too much money to do. When the cat failed on my 3.6R because of the raptor headers FAST was willing to help me get a midpipe with highflow cats fabricated based on some measurements off of the car, some part numbers, and some pictures from here for not htat much money compared to other members. When my 3.6R didn't have any catback exhaust kits available they were willing to modify an existing one for me, again for only a little more than the price of the kit. And when my Legacy got totalled a couple months ago Roy and Dave were able to help me pull together all of my invoices (Very quickly I might add) to prove to the insurance company that my mods were what I said they were. They've also been very reasonable with me as far as getting the buildout together for the my new WRX. Other than response time lately, I've never really had a problem with those guys. They do good work for sure but it is unacceptable that they aren’t responding to my voicemails and detailed e-mail. I feel like a stalker calling every day for two weeks, wondering if they are screening my calls. WTF? Probably just overwhelmed as they have said as much but they can’t get a receptionist to schedule apts? Is that really that difficult? How many have they scheduled while I have been skipped over for two weeks? They both come from big dealerships and know better than to make it mission impossible to get through. F that. Hope you can get through when you really need them. Link to comment Share on other sites More sharing options...
KFCConspiracy Posted June 2, 2016 Share Posted June 2, 2016 Not gonna lie that's pretty awful. But I've spoken to Dave in the last couple weeks. But then again I was calling to pay him... Link to comment Share on other sites More sharing options...
eldrego Posted June 2, 2016 Share Posted June 2, 2016 They do good work for sure but it is unacceptable that they aren’t responding to my voicemails and detailed e-mail. I feel like a stalker calling every day for two weeks, wondering if they are screening my calls. WTF? Probably just overwhelmed as they have said as much but they can’t get a receptionist to schedule apts? Is that really that difficult? How many have they scheduled while I have been skipped over for two weeks? They both come from big dealerships and know better than to make it mission impossible to get through. F that. Hope you can get through when you really need them. Yea if they're busy they can keep booking people months ahead. That's what IAG Performance has to do with the number of cars they get on a daily basis. If it's something small they try to fit people in the cracks if a project is finished ahead of schedule. Sent from my Nexus 5X using Tapatalk Link to comment Share on other sites More sharing options...
eldrego Posted June 2, 2016 Share Posted June 2, 2016 Not gonna lie that's pretty awful. But I've spoken to Dave in the last couple weeks. But then again I was calling to pay him... Lol, I guess they are screening calls. Sent from my Nexus 5X using Tapatalk Link to comment Share on other sites More sharing options...
Wagonation Posted June 2, 2016 Share Posted June 2, 2016 They have to be screening calls. The reality is I am far down the priority list right now and don’t even get a call back to schedule a month in the future. Harsh. Not the first time I’ve had this problem there either but usually I could eventually get through after some PITA. Seems like this is the new normal over there though so I guess that’s it. At least they mostly wrapped things up with the other car and it’s running good. Glad my wife can take the train too or I’d really be sol. Link to comment Share on other sites More sharing options...
Rester5350 Posted June 3, 2016 Share Posted June 3, 2016 They have close to 20k of my money and my car and don't answer calls, emails or fb messages!!! I just stop in when I get pissed enough. Link to comment Share on other sites More sharing options...
eldrego Posted June 3, 2016 Share Posted June 3, 2016 They have close to 20k of my money and my car and don't answer calls, emails or fb messages!!! I just stop in when I get pissed enough. Holy hell, that's on another level. That's a shame. Sent from my Nexus 5X using Tapatalk Link to comment Share on other sites More sharing options...
JHamilton117 Posted June 3, 2016 Share Posted June 3, 2016 Time to find a new shop... Link to comment Share on other sites More sharing options...
KFCConspiracy Posted June 3, 2016 Share Posted June 3, 2016 They have close to 20k of my money and my car and don't answer calls, emails or fb messages!!! I just stop in when I get pissed enough. What really? Well they have $2200 of my money right now, so it kind of seems like I have to go through with them unless I just want to take delivery on all the parts and work with someone else. But if that's what's going on I don't know if I'm going to be working with them anymore after this. That's really sketchy. Oh and Rester, I would stop calling and send certified mail next time with a list of demands if that's what they're doing. Link to comment Share on other sites More sharing options...
Rester5350 Posted June 3, 2016 Share Posted June 3, 2016 What really? Well they have $2200 of my money right now, so it kind of seems like I have to go through with them unless I just want to take delivery on all the parts and work with someone else. But if that's what's going on I don't know if I'm going to be working with them anymore after this. That's really sketchy. Oh and Rester, I would stop calling and send certified mail next time with a list of demands if that's what they're doing. I have had a lawyer helping me with my correspondences. I have been keeping quiet about the details but will have some things to say after tomorrow. Link to comment Share on other sites More sharing options...
rapture Posted June 3, 2016 Share Posted June 3, 2016 I have a brand new ej257 shortblock still wrapped and in its shipping crate avail For sale Just posted it up on my sale thread Incase anyones in need Im going a diff route so yeah Brand new oem shortblock avail. Lmk im in fishtown if u wanna come see it Link to comment Share on other sites More sharing options...
KFCConspiracy Posted June 3, 2016 Share Posted June 3, 2016 I have been keeping quiet about the details but will have some things to say after tomorrow. Good call. Not commenting on pending litigation is always a smart policy. And lawyers are expensive, but this is a case where you can't afford NOT to have a lawyer. Link to comment Share on other sites More sharing options...
Wagonation Posted June 4, 2016 Share Posted June 4, 2016 Hopefully they at least make good on current jobs. Good luck everyone. Link to comment Share on other sites More sharing options...
zangado1 Posted June 5, 2016 Share Posted June 5, 2016 Time to find a new shop... It's a little far for us guy's but worth the drive. Call Rich at Flat Four Specialties. They are a first class operation. https://www.facebook.com/Flat-Four-Specialties-162718870493749/ Link to comment Share on other sites More sharing options...
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