RacerX69 Posted December 20, 2015 Share Posted December 20, 2015 Interesting preliminary opinion from a metallurgist. He said it looks like a tensile failure due to torquing. But no markings on the bolt require further testing. http://images.tapatalk-cdn.com/15/12/15/07e09e290ad45889be873393f7c276e5.jpg The tool marks on the bolt head suggest the use of an impact wrench rather than a socket with a torque wrench. Flat rate shops almost always skip the proper tools and techniques in favor of production. Never good. Link to comment Share on other sites More sharing options...
dgoodhue Posted December 21, 2015 Share Posted December 21, 2015 Most Mechanics probably do know which engine is an interference engine, but it really isn't their job to memorize those things. If you think about it, their job of doing a timing belt isn't dependent on whether or not it's an interference engine. Half the cars I have done timing belts on I don't know if it's an interference engine. (I am not mechanic just a DIY) Ten quarts of break in oil? The engine only holds four. WTF? And $340 for the timing belt with water pump sounds steep too. The oil capacity of an oil filter and change is 4.4 quarts for my 2.5i per the manual. A bone dry engine will take additional oil. With the second oil change it going to 9.x oil. Most shops charge list price of parts. The tool marks on the bolt head suggest the use of an impact wrench rather than a socket with a torque wrench. Flat rate shops almost always skip the proper tools and techniques in favor of production. Never good. I have a hard to beleiving that since a lot of mechanics are paid flat rate. . It is unfair to make that broad generalization. Your posts seem are coming off like an arm chair mechanic. Link to comment Share on other sites More sharing options...
apexi Posted February 29, 2016 Share Posted February 29, 2016 Any updates on this with Gates or the shop? Link to comment Share on other sites More sharing options...
Ryan in Texas Posted March 6, 2016 Author Share Posted March 6, 2016 I should have some updates in about 2 weeks. Link to comment Share on other sites More sharing options...
08SpecB_DE Posted March 6, 2016 Share Posted March 6, 2016 Sorry to hear about this but it's a huge help to anyone doing the work themselves. I put some locktite on every pulley bolt except the crank yesterday when I did my timing belt. DGoodhue...I have to agree with RacerX69. I am a technician and know plenty of flat rate guys who cut corners. There are Subaru flat rate techs who hole saw inner fenders to get plugs out of turbo legacys. Link to comment Share on other sites More sharing options...
Subi3snacks Posted March 21, 2016 Share Posted March 21, 2016 Read entire thread. Crappy that you had to go through this and this shop screwing you around/over to no end. Any updates? Link to comment Share on other sites More sharing options...
apexi Posted April 2, 2016 Share Posted April 2, 2016 Got my Gates TCK307 kit today from rockauto. Interesting that my kit did not come with an NTN tensioner, like a recent amazon reviewer noted. On the new tensioner, the tensioner mounting bolt is also marked 10.9. From what I understand and just looked up, grade 10.9 appears to be the equivalent to, or slightly better than grade 8 bolts. I attached a modified picture of the chart in the link below to show what I mean. Just posting this because I think it's interesting that they made these changes, maybe they just changed suppliers to save money, who knows. https://www.boltdepot.com/fastener-information/materials-and-grades/bolt-grade-chart.aspx Link to comment Share on other sites More sharing options...
NickB34 Posted May 23, 2016 Share Posted May 23, 2016 I should have some updates in about 2 weeks. How's the claim process going? Link to comment Share on other sites More sharing options...
JHamilton117 Posted May 26, 2016 Share Posted May 26, 2016 Need more info!!!!! Lol =] Link to comment Share on other sites More sharing options...
YeuEmMaiMai Posted May 28, 2016 Share Posted May 28, 2016 Reason #1 that I never use aftermarket parts and NEVER have heavy maintenance done outside of my Subaru dealer. Link to comment Share on other sites More sharing options...
08SpecB_DE Posted May 28, 2016 Share Posted May 28, 2016 Reason #1 that I never use aftermarket parts and NEVER have heavy maintenance done outside of my Subaru dealer. That's preposterous and mildly offensive. Hundreds of us have used aftermarket parts with no problems and also did the work ourselves or somewhere other than the dealership. Finding a good, competent independent repair shop is not a hard task and will save you money. You take your car to a dealer with mostly all flat rate technicians where they cut corners all over the place because they are not going to lose money working on a strangers car. John Doe off the streets works on cars, gets hired by a dealership but has never touched a Subaru. Having a false sense of security going to a dealership can be disastrous especially since they mastered the art of washing their hands of any wrong doing. Link to comment Share on other sites More sharing options...
YeuEmMaiMai Posted May 29, 2016 Share Posted May 29, 2016 Awww, did I hurt your wittle feelings? too bad, so sad... if the op had this work done by Subaru, he would not be eating the costs he is now... Link to comment Share on other sites More sharing options...
08SpecB_DE Posted May 30, 2016 Share Posted May 30, 2016 Awww, did I hurt your wittle feelings? too bad, so sad... if the op had this work done by Subaru, he would not be eating the costs he is now... Nobody currently knows what he's eating. You didn't hurt my feelings whatsoever. I am a technician and do all the work on my vehicle. Only time the dealer will see my car is for recall services. You can continue getting raped by the dealership for all I care. All I'm saying is your view on dealerships is extremely skewed. Then again, they rely on people like you who think "dealership knows best" to keep themselves in business. I don't remember the exact figures but I want to say dealerships get 60%-65% of their income through the service department. Link to comment Share on other sites More sharing options...
RustyRuu Posted May 30, 2016 Share Posted May 30, 2016 opinions are like buttholes... everyone has one. lets just not get carried away here Link to comment Share on other sites More sharing options...
Ryan in Texas Posted June 7, 2016 Author Share Posted June 7, 2016 I think I should have it wrapped up with Gates shortly. I'll let you know the final outcome. It's been a nightmare. Link to comment Share on other sites More sharing options...
lockmedic Posted June 7, 2016 Share Posted June 7, 2016 Hallelujah! OP HAS RETURNED! (wish I could find a .gif for that) Link to comment Share on other sites More sharing options...
Ryan in Texas Posted June 7, 2016 Author Share Posted June 7, 2016 Hallelujah! OP HAS RETURNED! (wish I could find a .gif for that) Sorry I haven't given many updates. Life just happens with family and kids and work and stuff. But I'm close to 10k on the rebuilt engine and everything seems to be fine. Now if I get my $$ I'll be good. Link to comment Share on other sites More sharing options...
Ryan in Texas Posted June 22, 2016 Author Share Posted June 22, 2016 Gates says shop is at fault. I'm taking this to them and asking for payment. http://uploads.tapatalk-cdn.com/20160622/6193194963b2dd1c729a3af36614f632.jpg Link to comment Share on other sites More sharing options...
orndog Posted June 23, 2016 Share Posted June 23, 2016 What a damn nightmare. Link to comment Share on other sites More sharing options...
lockmedic Posted June 24, 2016 Share Posted June 24, 2016 $8k engine overhaul for a $400 install. Hope they've got liability insurance. . if there was ever a time to make a claim it's now. Link to comment Share on other sites More sharing options...
shadowsports Posted June 24, 2016 Share Posted June 24, 2016 Just stumbled on this thread, but read all 7 pages. Ryan,, man you are a trooper. Gods Speed and go get those f*ckers. It's an unfortunate mistake, but that's their business and someone there blew it. That why they have insurance. Hope this ends quickly. And YeuEmMaiMai... There is nothing wrong with using aftermarket parts or with taking your car to another mechanic other than a Subaru dealer. I have over 38k on my gates kit and have had suspension work done away from Subaru without any problems. My Legacy hasn't been to Subaru in almost 90k. Keep drinking the dealers Kool-Aid. Link to comment Share on other sites More sharing options...
Ryan in Texas Posted July 1, 2016 Author Share Posted July 1, 2016 I went by the shop today and presented the documentation from Gates. At first they were still kind of in denial. But then I told him that the bolt was obviously stretched and that I took it to several other mechanics including the Subaru dealer and everyone said it was obviously over tightened. The owner looked through the report and apologized to me. He said that he would notify his insurance company and hopefully I would be reimbursed soon. I said no problem as long as we are going in that direction. So hopefully this nightmare will be over soon. Link to comment Share on other sites More sharing options...
Ryan in Texas Posted July 23, 2016 Author Share Posted July 23, 2016 Good news finally. Shop insurance is gonna pay! They have accepted liability for the claim, but want additional documentation on the rebuild. Just a more detailed invoice. So hopefully next week I will sign the release and get my $$. Link to comment Share on other sites More sharing options...
Ryan in Texas Posted October 5, 2016 Author Share Posted October 5, 2016 Good news, finally good news. Nationwide, who ensures the shop is sending me my check!!! The past couple months have been a total nightmare dealing with the engine shop. They were not responsive to my phone calls or what the insurance company needed. They just kind of started working a few days a week and avoiding stuff. But finally got it addressed. Link to comment Share on other sites More sharing options...
GEE-OTTO Posted October 7, 2016 Share Posted October 7, 2016 So you got enough for a complete rebuild of your 253? I hope so given the turmoil, not to mention youve needed some form of transportation in the meantime. Link to comment Share on other sites More sharing options...
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