lirandy Posted April 19, 2009 Share Posted April 19, 2009 ***IF YOU WANT TO NEGOTIATE, STRONGLY RECOMMEND NOT TO GO TO THIS DEALERSHIP*** Cut the whole story short. I was trying to make a deal with their fleet manager on a 2008 WRX. I was trying to ask him for some rough numbers so that I could have a brief idea on the interest rate, my trade-in...etc & I wouldn't waste anyone's time. He asked me to go to their dealership so that they could provide me more numbers in detail and checked out the car. I agreed and have made an appointment with him today. When I was there, the fleet manager was gone to SD without notice and sent other sales staff to help. I was like :huh: But anyways, we still sat down and gave them the information they needed. I've already told them that what information I wanted to know. After 5-10 mins, their GM came and threw me a ridiculous monthly payment and kept asking me what monthly payment was in my mind. I was like, how about you give me back my car key and I would be outta here. He ignored what I've said. I just gave him a number that I want. He walked away, handed me back the car key and threw me, "Do you know you're wasting our time!?" I was like WTF!!?? :furious: I have been telling you guys that I didn't want to come and now you were blaming me that I wasted your time?!! Should I just take whatever price you give me? I definitely WILL NOT go to this dealership again and hope no one else would get this kinda treated again after seeing my experience. Link to comment Share on other sites More sharing options...
GeraldG Posted April 19, 2009 Share Posted April 19, 2009 wow. that sucks. Link to comment Share on other sites More sharing options...
Knight705 Posted April 19, 2009 Share Posted April 19, 2009 it is a manufacturer owned dealership. i think most ppl here goto irvine or south coast. Link to comment Share on other sites More sharing options...
lookslikeanevo Posted April 19, 2009 Share Posted April 19, 2009 ^yup... i have dealth with puente hills, but im sure they are trying to make up a lot of overhead by building that building Current:MY05 SWP wagon - 253/290 UP, AEM CAI, Invidia Q300, tuned@yimisport OLD: MY06 GRP - 274/314 Link to comment Share on other sites More sharing options...
a.lim Posted April 19, 2009 Share Posted April 19, 2009 I've been in sales for a while and that is one thing I would NEVER say to a customer. Link to comment Share on other sites More sharing options...
katalyst Posted April 19, 2009 Share Posted April 19, 2009 that is pretty ridiculous.... Link to comment Share on other sites More sharing options...
underscore Posted April 20, 2009 Share Posted April 20, 2009 They have a lot of turnover there supposedly. Link to comment Share on other sites More sharing options...
Longitude Posted April 20, 2009 Share Posted April 20, 2009 Report to the Better Business Bureau. Done. Link to comment Share on other sites More sharing options...
lookslikeanevo Posted April 20, 2009 Share Posted April 20, 2009 i say we all plan something, go to the dealership at different time and express that we want to buy, then just leave, tell them they are wating our time...see how they like it Current:MY05 SWP wagon - 253/290 UP, AEM CAI, Invidia Q300, tuned@yimisport OLD: MY06 GRP - 274/314 Link to comment Share on other sites More sharing options...
henryq89 Posted April 20, 2009 Share Posted April 20, 2009 Report to the Better Business Bureau. Done. +1 and call SOA to complain ;D Link to comment Share on other sites More sharing options...
Dr.Chu Posted April 20, 2009 Share Posted April 20, 2009 **** Puente Hills Subaru, period. Maybe I should egg them next time since I live closeby South Coast Subaru l Firestone of Rowland Heights l Yimi Sport l Koyorad Link to comment Share on other sites More sharing options...
issai Posted April 20, 2009 Share Posted April 20, 2009 I've bought and sold no less than 5 cars in the last 5 years, all private-party used-car experiences. Stories like and my own personal experiences @ dealerships make me never want to buy a brand-new car again-- unless it's a Ferrari from the Wynn dealership. Edit: I do agree with others, though. Each sales trip to South Coast & Irvine have been absolutely pleasant. Link to comment Share on other sites More sharing options...
a.lim Posted April 20, 2009 Share Posted April 20, 2009 lirandy, let us know what happened if you do file a complaint. Link to comment Share on other sites More sharing options...
lirandy Posted April 20, 2009 Author Share Posted April 20, 2009 I've been in sales for a while and that is one thing I would NEVER say to a customer. EXACTLY!! You can trash-talk as much as you want behind the customers. Right at your customers!? That was absolutely rude and unprofessional!! +1 and call SOA to complain ;D I tried, but I just found out they didn't hand me any bus. cards. And I was too pissed enough not to recall their names! >< Link to comment Share on other sites More sharing options...
SnoDork Posted April 20, 2009 Share Posted April 20, 2009 you can read this thread too.... http://forums.nasioc.com/forums/showthread.php?t=1722612&highlight=puente+hills ~Sucka-Duck~ Link to comment Share on other sites More sharing options...
issai Posted April 20, 2009 Share Posted April 20, 2009 This is a newer dealership, sure, but they've been around for about, what, 2 years now? Don't they realize this kind of BA turns people away? Shouldn't corporate know by now, based on customer feedback & satisfaction scorecards? Link to comment Share on other sites More sharing options...
DiscoWagon Posted April 20, 2009 Share Posted April 20, 2009 F*** Puente Hills, buncha liars. When I bought my 08 STI, they said I could choose either $7k off OR 0% interest, not both. So I went somewhere else, while every other dealership ahd no problem with the deal that SUBARU was offering. SOUTH COAST SUBARU FTW. Link to comment Share on other sites More sharing options...
katalyst Posted April 20, 2009 Share Posted April 20, 2009 they might just be asses to the younger crowd who i would assume would be more interested in their performance models thye might be really nice to families looking at the tribeca? haha i don't know that's the only explanation i can really think of. Link to comment Share on other sites More sharing options...
DiscoWagon Posted April 20, 2009 Share Posted April 20, 2009 Money is money, and if they wanna make it they can't be dicks. Link to comment Share on other sites More sharing options...
a.lim Posted April 20, 2009 Share Posted April 20, 2009 They're going to have to raffle off 5 STis at the next meet to get their respect back. Link to comment Share on other sites More sharing options...
Longitude Posted April 21, 2009 Share Posted April 21, 2009 EXACTLY!! You can trash-talk as much as you want behind the customers. Right at your customers!? That was absolutely rude and unprofessional!! I tried, but I just found out they didn't hand me any bus. cards. And I was too pissed enough not to recall their names! >< Go back and politely ask them for their names. Then walk away with evil laughter. Done. Link to comment Share on other sites More sharing options...
Knight705 Posted April 21, 2009 Share Posted April 21, 2009 glad i never thought of going there except to get the free food from the meets they had. Link to comment Share on other sites More sharing options...
lirandy Posted April 21, 2009 Author Share Posted April 21, 2009 Anyway, I still found a complaint to SOA and still waiting for their reply. Will keep you guys posted!~ Link to comment Share on other sites More sharing options...
lirandy Posted April 23, 2009 Author Share Posted April 23, 2009 Anyway, I still found a complaint to SOA and still waiting for their reply. Will keep you guys posted!~ Just got a reply from SOA today, and here's how they replied: Dear Mr. Li: Thank you for visiting the Subaru Web site and for taking the time to contact us. I am sorry to hear of your negative sales experience at Puente Hills Subaru. On behalf of Subaru of America, I would like to apologize for your experience. We are sincerely interested in assuring that our customers receive the best possible service from all Subaru dealers. Thank you for bringing this incident to our attention. I have created a service request on your behalf and documented your concerns. The service request will be logged into our system from which reports are created monthly. This information is sent to our regional offices that work directly with our dealers. Please feel free to contact me if you have anymore concerns. You can contact me at 1-800-SUBARU3 (1-800-782-2783). Please refer to your service request # provided in the subject line of this email. Best wishes, Charles Ballard Subaru of America, Inc. Customer/Dealer Services Department It sounded very typical CS styled to me - just apologize and set the complaint aside and forget about it. What do you guys think? Do you guys think they would really look into it? Link to comment Share on other sites More sharing options...
Longitude Posted April 23, 2009 Share Posted April 23, 2009 Yea well back when I wrote complaints to SOA about Balboa and later Kearny Mesa Subaru years ago, same b.s. emails. If you really want attention, call/email teh BBB and/or get multiple owners to complain. BTW, did you ever call back the main guy at the dealer with whom you were originally SUPPOSED to deal? If so, what did he say? Just got a reply from SOA today, and here's how they replied: Dear Mr. Li: Thank you for visiting the Subaru Web site and for taking the time to contact us. I am sorry to hear of your negative sales experience at Puente Hills Subaru. On behalf of Subaru of America, I would like to apologize for your experience. We are sincerely interested in assuring that our customers receive the best possible service from all Subaru dealers. Thank you for bringing this incident to our attention. I have created a service request on your behalf and documented your concerns. The service request will be logged into our system from which reports are created monthly. This information is sent to our regional offices that work directly with our dealers. Please feel free to contact me if you have anymore concerns. You can contact me at 1-800-SUBARU3 (1-800-782-2783). Please refer to your service request # provided in the subject line of this email. Best wishes, Charles Ballard Subaru of America, Inc. Customer/Dealer Services Department It sounded very typical CS styled to me - just apologize and set the complaint aside and forget about it. What do you guys think? Do you guys think they would really look into it? Link to comment Share on other sites More sharing options...
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