minimalistic Posted May 11, 2007 Share Posted May 11, 2007 Hi all, I picked up my new '07 on 4/26. After I left the dealer and got home I noticed this black streak on the rear bumper. I figured it was just dirty and it would come off with my first wash. I washed the car today, but the streak/stain wont come off. I used auto soap I bought at Autozone and a soft sponge, but it wont come loose. It almost looks like its under the clear coat itself. can any detailing experts out there give me some suggestions? I've attached some photos, but they aren't the best. Can this be buffed out, or can I use some sort of rubbing compound? I don't want to damage the paint. Sorry for the crappy photos, I will try to get some in direct sunlight. Link to comment Share on other sites More sharing options...
Brady Posted May 11, 2007 Share Posted May 11, 2007 I can't see anything. Can you feel it with your finger? Is it long and straight? Is it clearly defined or does it look like a stain with "blurred" edges? Link to comment Share on other sites More sharing options...
Hokiebird Posted May 11, 2007 Share Posted May 11, 2007 Try a claybar. It's hard to tell what it actually is. Link to comment Share on other sites More sharing options...
minimalistic Posted May 11, 2007 Author Share Posted May 11, 2007 Thanks for the reply. I can't feel it with my finger, the paint is smooth back there. It is blurred at the edges, its not perfectly straight. At first I thought it was grease, or road tar, but it doesn't smear when I run my fingers across it, or scrub it. The line is not solid either, its spotty. I'll try and get some better photos in the sun. EDIT: One more photo. Link to comment Share on other sites More sharing options...
crazytiger Posted May 11, 2007 Share Posted May 11, 2007 I see it...... Looks like a lack of SWP on a black bumper. It's got that "orange peel" look to it. It's like they just missed a spot when they painted the car. If the clay bar doesn't do anything with it, take it back to the dealer and tell them to have it repainted. Link to comment Share on other sites More sharing options...
minimalistic Posted May 11, 2007 Author Share Posted May 11, 2007 Man I hope its not because they didn't paint the bumper properly, what does that say about subaru quality? I'll try a clay bar, any recommended brand? Link to comment Share on other sites More sharing options...
mcsquish Posted May 11, 2007 Share Posted May 11, 2007 I just picked a Meguiars kit. I was told in a different thread that it didn't really matter. From what I see I don't think that the clay is going to help. I hope it does though. ________ GENETICALLY MODIFIED FOOD Link to comment Share on other sites More sharing options...
c-lo Posted May 11, 2007 Share Posted May 11, 2007 take it back! going through similiar issue with honda for my wifes car. I'm demanding a new bumper when it goes in. they attempted to repaint the bumper and f'ed it up. you bought a new car. not a new car with a cosmetic problem. 258k miles - Stock engine/minor suspension upgrades/original shocks/rear struts replaced at 222k/4 passenger side wheel bearings/3 clutches/1 radiator/3 turbos Link to comment Share on other sites More sharing options...
minimalistic Posted May 11, 2007 Author Share Posted May 11, 2007 Took it to my body shop of choice, he said its definately a "missed spot" in the painting process because the clear coat was sprayed over the top of it. This is my first Subaru and we're not off to a good start. I guess its time to make my 50 mile trek to the dealer. Thanks for everyones input. Link to comment Share on other sites More sharing options...
c-lo Posted May 11, 2007 Share Posted May 11, 2007 least you know it wasn't in an accident. 258k miles - Stock engine/minor suspension upgrades/original shocks/rear struts replaced at 222k/4 passenger side wheel bearings/3 clutches/1 radiator/3 turbos Link to comment Share on other sites More sharing options...
minimalistic Posted May 11, 2007 Author Share Posted May 11, 2007 I hope it wasn't in an accident, I bought it brand new off the showroom floor. The dealer installed the SPT exhaust for me. Link to comment Share on other sites More sharing options...
pillboy Posted May 12, 2007 Share Posted May 12, 2007 I think one of the dealer's hookers scuffed it with her CFM pumps while sitting on the trunk when they celebrated the sale of your car. It is still ugly. Link to comment Share on other sites More sharing options...
minimalistic Posted May 12, 2007 Author Share Posted May 12, 2007 Hahaha, nice. Link to comment Share on other sites More sharing options...
el5y Posted May 12, 2007 Share Posted May 12, 2007 I think one of the dealer's hookers scuffed it with her CFM pumps while sitting on the trunk when they celebrated the sale of your car. Or...like Dirty Deeds? dead hookers in the trunk of the car? lol. Yeah it definitely looks like a missed spot. Eric Link to comment Share on other sites More sharing options...
mccorry Posted May 12, 2007 Share Posted May 12, 2007 That definately looks like a "hiding" issue.... not enought color coat sprayed onto the bumper and the back urethane is showing through. Link to comment Share on other sites More sharing options...
minimalistic Posted May 12, 2007 Author Share Posted May 12, 2007 Ok I took it to the dealer today, the service manager agreed its a manufacturing defect. They said they have to have a Subaru rep come down and take a look so they can figure out why and where it happened. Does this sound normal? Then he said they would repaint the bumper. I'm not sure I want a "patch" to fix it, is it unreasonable to demand a whole new bumper? I'm not sure I trust the Subaru monkey's to properly feather out the paint and clear coat. Link to comment Share on other sites More sharing options...
mccorry Posted May 12, 2007 Share Posted May 12, 2007 For a brand new car... I would expect a replacement OEM factory paint bumper to be shipped out...... Link to comment Share on other sites More sharing options...
AWDxBOOST Posted May 13, 2007 Share Posted May 13, 2007 ^ i agree id think soa would take care of it Link to comment Share on other sites More sharing options...
pillboy Posted May 13, 2007 Share Posted May 13, 2007 Have them take the car to the best body shop in town (and make sure they offer a lifetime warranty on their work), have them remove the bumper cover, paint it and reinstall it. It will be just as good as new. I doubt you will get them to ship a factory painted bumper to the dealer...to say nothing of what it would look like after suffering through transit. I doubt they could even make the arrangement of you driving to the factory in Indiana to have it installed there. Six months from now this will quit bothering you. If I can get over it (my wife's Outback was hit when 1 month old and needed the rear bumper cover repainted), you can. Captain Anal It is still ugly. Link to comment Share on other sites More sharing options...
minimalistic Posted May 14, 2007 Author Share Posted May 14, 2007 It doesn't bother me now, its hardly noticeable, however I know its there. I think its the principle of the matter, I didn't pay for a repainted "patched" bumper. This is obviously a manufacturing defect, and I think it should be replaced with one that was done correctly. If they insist on repainting it I think I'm going to ask them to repaint the entire bumper instead of trying to fix that one spot. I honestly don't know who the best body shop in town is. The dealer is about 50 miles from my house, how do I find out? The difference between your situation and mine is your car was hit, this is right off the showroom floor, direct from the factory. That means, SOA factory QC missed it, the dealers inspector missed it, the salesman missed it, make ready missed it, and the service tech that installed my SPT exhaust missed it. On the other hand you have a point, I don't want a bumper that was abused by the shipping company. I'm really at a loss of what to ask for. They are supposed to call me Monday, I think I'm going to wait and see what they have in mind. Thanks for all the feedback everyone. Link to comment Share on other sites More sharing options...
BrownBoy Posted May 14, 2007 Share Posted May 14, 2007 It doesn't bother me now, its hardly noticeable, however I know its there. I think its the principle of the matter, I didn't pay for a repainted "patched" bumper. This is obviously a manufacturing defect, and I think it should be replaced with one that was done correctly. If they insist on repainting it I think I'm going to ask them to repaint the entire bumper instead of trying to fix that one spot. I honestly don't know who the best body shop in town is. The dealer is about 50 miles from my house, how do I find out? The difference between your situation and mine is your car was hit, this is right off the showroom floor, direct from the factory. That means, SOA factory QC missed it, the dealers inspector missed it, the salesman missed it, make ready missed it, and the service tech that installed my SPT exhaust missed it. On the other hand you have a point, I don't want a bumper that was abused by the shipping company. I'm really at a loss of what to ask for. They are supposed to call me Monday, I think I'm going to wait and see what they have in mind. Thanks for all the feedback everyone. What dealership did you go to? SoPlano or SoDallas? If you would like to go over to NASIOC, specifically the TXIC regional area, there are employees of bother dealerships there, and you may want to take it up with them. It could make the experience a bit easier... Link to comment Share on other sites More sharing options...
mcsquish Posted May 15, 2007 Share Posted May 15, 2007 If it were me, I'd want a new one. I had an issue with my local stealer and ended up calling SOA. SOA made it right and took care of the issue. So if you want a new one, which since it came off the show room and like you said everyone "missed" the error, talk with SOA and they will make it right. Let us know what they end up doing...... And good luck. ________ SYNTHETIC WEED Link to comment Share on other sites More sharing options...
minimalistic Posted May 15, 2007 Author Share Posted May 15, 2007 What dealership did you go to? SoPlano or SoDallas? If you would like to go over to NASIOC, specifically the TXIC regional area, there are employees of bother dealerships there, and you may want to take it up with them. It could make the experience a bit easier... SoPlano. I actually bought the car from Kevin Heist. I don't blame him at all, he was excellent and got me a great deal. I really don't want to make it his problem either, he's a salesman not a service tech. I never got a call yesterday so I guess its time for me to make a call. I'll keep everyone posted. Link to comment Share on other sites More sharing options...
minimalistic Posted May 16, 2007 Author Share Posted May 16, 2007 Ok I got a call from SoPlano. Subaru has authorized them to repaint the entire bumper. Goes in Tuesday, wish me luck. I'm going to try and get their '08 LGT demo as a loaner Link to comment Share on other sites More sharing options...
stewartg Posted May 18, 2007 Share Posted May 18, 2007 Yeah, if someone said they were only going to "patch" it, you don't want them even touching your car. It's paint the whole thing or nothing. Atleast your dealer took care of it, I'm dealing with a similar issue, and soa never returned my call or email. Instead they called the dealer, who ofcourse doesn't want to help me. Link to comment Share on other sites More sharing options...
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