allanworks Posted June 9, 2021 Share Posted June 9, 2021 I have a 2011 Subaru legacy that I bought in January 2021. it had 64k miles on it and everything seemed fine. as it was still under the 10y 100k mile warranty I brought it into Thelen Subaru in bay city MI after purchasing it to have a full inspection done as I was worried about the torque converter issue plus it's a good idea to know of any issues I need to fix. well, today I took my car to the muffler man in midland MI to inspect a possible o2 sensor issue, while there he hooked up his scanner and found 254 instances of a transmission abnormality code that has been there for a long time with a few other codes. I contact Thelen to set up an appointment for a diagnosis but after taking my name and issue they transfer me to tech service where it goes directly to voice mail, I left a message twice only to not hear from them. I got fed up and drove 60 miles to them. while there I find out they never did a full inspection they only did a visual inspection without telling me. if they would have they would have found the error code and I could have had it done under warranty. now they are telling me I will have to pay for the full job if it is my torque converter. I am 3 months outside the warranty because they did not do their job. now I am possibly stuck with a huge bill after buying the car. when I first bought it, it had a slight tin rattle sound every once and while when taking off I figured it was a heat shield. now, 20%-30% of the time it rattles the car vibrates when taking off from a stop at a slow speed and when stopping the car stutters every once and a while. I don't know what to do or who to contact to get this resolved. this ain't right they know of this issue and how dangerous it is yet they wont do a recall. Link to comment Share on other sites More sharing options...
NoOne1223 Posted June 11, 2021 Share Posted June 11, 2021 There might be protections for your situation after having bought the car. I'm in the same boat with a post purchase $1500 safety related repair that the dealership is giving me a headache over. I haven't even taken the car home and have it in my driveway any more than 36 hours, and I've owned the car for over a week now. So, I understand your pain Sent from my SM-N960W using Tapatalk Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now