NNJLegacy Posted October 31, 2018 Share Posted October 31, 2018 So I realized yesterday that I can not pull up the complete list of available XM stations on my radio. Did 3 refresh commands still no luck. Finally contacted XM Support they told me that it is a known issue with Subaru XM Radios and that a fix was due this December and will be covered should I go to the dealer and my car is still under warranty. If it is not there will be a charge... . I asked the tech when this started and it was reported Aug 2018. Given my 2015 and I am probably just past my warranty period I am going to be calling my dealer to make sure they know this occurred with my car before my warranty ended.... what bothers me is there has been no notification from either XM nor Subaru to this issue. As a result the support tech got me a $15 credit for my troubles... I wonder what the charge would be if it is deemed an out of warranty issue...? Link to comment Share on other sites More sharing options...
scarzy19 Posted December 9, 2018 Share Posted December 9, 2018 Just started seeing the same thing with my 2016 Legacy Premium. I also refreshed multiple times with no success. I called Sirius and was also told about the issue with Subaru vehicles. I was provided no dates though. Were you able to get fixed at the dealer? Link to comment Share on other sites More sharing options...
PATS4LIFE Posted December 9, 2018 Share Posted December 9, 2018 I have this issues to,but it only happened when after they replaced my head unit,so I guess I let my dealer know on my next service Link to comment Share on other sites More sharing options...
LEG Posted January 27, 2019 Share Posted January 27, 2019 I got a free 60-day trial after my last oil change and had the same issue. I didn't think of complaining since it was free, but when XM called to get me to sign I let them know. They didn't mention it being a known issue. Link to comment Share on other sites More sharing options...
scarzy19 Posted January 27, 2019 Share Posted January 27, 2019 Need firmware update from dealer. https://legacygt.com/forums/showthread.php/new-nav-firmware-update-11-21-16-15-and-16-258720p25.html Link to comment Share on other sites More sharing options...
Fiatz79 Posted January 28, 2019 Share Posted January 28, 2019 The 9313 firmware update fixes the issue. I asked if they had release notes listing other fixes but they didn't have it. Lighting Mods Low Beams: D4S - OSRAM XENARC 66440 CBI HID BULBS Highbeam/DRL: 9005 - OSRAM NIGHT BREAKER UNLIMITED 9005NBUHCB BULBS Fog: H11 - OSRAM NIGHT BREAKER UNLIMITED 64211NBU-01B BULBS Subaru 20mm RSB Link to comment Share on other sites More sharing options...
NNJLegacy Posted January 29, 2019 Author Share Posted January 29, 2019 The 9313 firmware update fixes the issue. I asked if they had release notes listing other fixes but they didn't have it. OK looking for the instructions and where to download. That link provided above seems to indicate we owners don't have the access to get the file..... Link to comment Share on other sites More sharing options...
scarzy19 Posted January 29, 2019 Share Posted January 29, 2019 We used to have a member on this forum that was able to provide the updated firmware files but that has ended (it was a pretty simple at home update process with USB drives). To my knowledge the only way now is to schedule an appointment with service at the dealer and get the firmware update completed. If you are in warranty, the service should be free. If you are out of warranty, the dealer may (likely will) charge for the service from my experience. Make sure to ask ahead of time so you know what the cost may be before seeing the bill. Link to comment Share on other sites More sharing options...
Retserof Posted February 2, 2019 Share Posted February 2, 2019 I have the 9312 update. It was installed back in August, which is about when I first noticed the problem. My dealer is usually on top of these things but i was there a week ago and they didn't mention update 9313 even being available. It must be very new. Link to comment Share on other sites More sharing options...
Retserof Posted February 6, 2019 Share Posted February 6, 2019 Update: my dealer installed update 9313 yesterday and it fixed the problem. He had no release notes either. Thanks Fiatz79. Link to comment Share on other sites More sharing options...
tmoney468 Posted March 1, 2019 Share Posted March 1, 2019 I have the same problem, my car is out of warranty though. Pretty frustrating, but don't think I would spend $100 to update the stereo when I plan on replacing it anyways. Link to comment Share on other sites More sharing options...
NNJLegacy Posted March 3, 2019 Author Share Posted March 3, 2019 I am going to try to get my dealer to do it since the issue was reported while the car was still under warranty. Seems to me the fix should be provide but will let you know how I make out. Link to comment Share on other sites More sharing options...
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