Helmar Posted November 28, 2017 Share Posted November 28, 2017 2015 Legacy with up to date software: When turn by turn instructions are voiced by the car, the front part is often clipped. For example, where it should say “Turn left on Apple Street “, what we hear is “ft on Apple Street” It seems to happen pretty often. Anyone else with this issue? HBh Link to comment Share on other sites More sharing options...
Jdog81 Posted November 28, 2017 Share Posted November 28, 2017 think there is an update for that or a new nav card to fix that issue Link to comment Share on other sites More sharing options...
securityguy Posted November 28, 2017 Share Posted November 28, 2017 NAV updates are just maps and do not fix issues like these. If there is an update to the Head unit software, that may fix the issue assuming that it can be fixed via an update. Link to comment Share on other sites More sharing options...
Too40gawlf Posted November 28, 2017 Share Posted November 28, 2017 Are you still within the 3/36 bumper to bumper warranty? If so, take it in right quick as I imagine you are getting close to finishing out warranty coverage. I would not want to pay out of pocket to fix that issue. Link to comment Share on other sites More sharing options...
Jdog81 Posted November 30, 2017 Share Posted November 30, 2017 looks like a new amp 2015-16MY Legacy and Outback Models Equipped with Navigation and Harman Kardon Power Amplifier Fujitsu 10/ FTEN/ F10 Navigation Voice Guidance Instructions Getting Cut Off NUMBER: DATE: 02/29/16 This bulletin announces availability of an enhanced audio system power ampli er which contains software to address customer concerns of voice guidance instructions (words) being cut short or cut off. For example: instead of the instruction saying “Turn right ahead”, it might be “right ahead” or even just “ahead”. This intermittent condition occurs after completing a Bluetooth hands-free phone call while using the navigation system’s voice guidance feature. PRODUCTION CHANGE INFORMATION: The new ampli er has been incorporated into production starting with the following VINs: • Legacy: G*041483 • Outback: G*298434 PART INFORMATION: The new power ampli er part number is 86221AL71B. IMPORTANT: When replacing a power ampli er under warranty or an Added Security Gold plan, an exchange unit must be ordered directly through the Harman Kardon Exchange Program. In the event the vehicle is “New” and “In-Stock”, contact the Harman Kardon Service Center. A new unit will be supplied. If the Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 for further instructions. See TSB 15-172-14R or 15-190-15 for more details and exchange unit ordering instructions. The Harman Kardon Service Center is open from 8am - 8pm Eastern time and can be reached by calling 1-800-448-0944. SERVICE PROCEDURE / INFORMATION After con rming the customer concern, (NOTE: This is an intermittent condition) replace the power ampli er assembly following the procedure in the applicable Service Manual. IMPORTANT: Power ampli ers which have part number 86221AL71B on the identi cation label as shown in the photo at the top of page 2, already contain this new software. Continued... 15-194-16R Link to comment Share on other sites More sharing options...
AustLiberty Posted November 30, 2017 Share Posted November 30, 2017 2015 Legacy with up to date software: When turn by turn instructions are voiced by the car, the front part is often clipped. For example, where it should say “Turn left on Apple Street “, what we hear is “ft on Apple Street” It seems to happen pretty often. Anyone else with this issue? HBh Had my 2015 from new and never had this issue previously. It literally only started doing exactly this to me too on the same date that the OP started this thread. TBS noted and I had already figured it was related to Bluetooth somehow. On next startup I drove for a while with Bluetooth off and not entirely sure if its corrected itself. But as I said, in two and a half years of ownership and using Bluetooth music and calls I'd not seen the issue before this week. Edit: my car is dealer serviced and having just had one completed last week I might call and see if they did any updates during this service as the issue has only just appeared. Link to comment Share on other sites More sharing options...
AustLiberty Posted December 5, 2017 Share Posted December 5, 2017 As I suspected, after a few drives with BT connection turned off it has corrected itself and is working ok again. Link to comment Share on other sites More sharing options...
Helmar Posted January 31, 2018 Author Share Posted January 31, 2018 Just had the amplifier replaced under warranty and the problem seems to be resolved. Perhaps it’s my imagination, but for some reason, the dealer seemed reluctant to undertake this repair... Link to comment Share on other sites More sharing options...
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