Brian-B Posted May 12, 2014 Share Posted May 12, 2014 My Legacy is stock, not changing the springs. I tried contacting "Whiteline" and turned out to be some other company that owns whitelinesuspensionparts.com and that doesn't exactly help. Since I had to put the stock bar back on I am going to just return to Amazon; I don't want to swap bars a 3rd time just to see if another one is right. Planning on getting a WRX or a Legacy GT later this year, and guess what I won't be buying for it Link to comment Share on other sites More sharing options...
RallyMachine Posted May 13, 2014 Share Posted May 13, 2014 I got a reply from whiteline today and they told me the tooling used to manufacture the part was incorrect and that the issue has been corrected. They said they are sending me a replacement soon. Link to comment Share on other sites More sharing options...
discojon Posted May 13, 2014 Author Share Posted May 13, 2014 I'm not entirely sure I want to swap again. I still have a bad one on the car but its working now with the avo reinforcements. Ugh Link to comment Share on other sites More sharing options...
RallyMachine Posted May 13, 2014 Share Posted May 13, 2014 There's probably a slim chance but I would be worried that stacking fender washers would reduce the holding power of the mounting bolt and it could strip out though... If you just have the Avo brackets though I'd say you're fine. Link to comment Share on other sites More sharing options...
discojon Posted May 13, 2014 Author Share Posted May 13, 2014 Looks like the 80's threw up all over my rear suspension. This is with defective sway bar and avo reinforcements http://img.tapatalk.com/d/14/05/14/a2y7uhyj.jpghttp://img.tapatalk.com/d/14/05/14/ataja3am.jpg Link to comment Share on other sites More sharing options...
vanman Posted May 14, 2014 Share Posted May 14, 2014 Jonathan at Whiteline says that the problem has been addressed and that a new swaybay will be shipped out to me. They are also sending a set of Whiteline KLC144 end links since my AVOs were damaged by their swaybar. So far customer service has been pretty good. I'll try to make a comparison with the new swaybar vs the older one as well as the OEM when it gets here. Link to comment Share on other sites More sharing options...
RallyMachine Posted May 14, 2014 Share Posted May 14, 2014 My endlinks got kinda jacked up too but they aren't whiteline... Dang Link to comment Share on other sites More sharing options...
vanman Posted May 14, 2014 Share Posted May 14, 2014 Mine weren't Whitelines but I told them that their swaybar damaged my end links. I was expecting them to pay me for them but they offered me their links instead. Link to comment Share on other sites More sharing options...
RallyMachine Posted May 14, 2014 Share Posted May 14, 2014 Fuuuuuu Link to comment Share on other sites More sharing options...
AZP Installs Posted May 15, 2014 Share Posted May 15, 2014 I spoke to the head of tech over there who we have a great relationship with. Alerted him of the issue and they are addressing it with the replacements as you guys found out. As I've said before, every company makes mistakes. It is how they are handled that matters. I've stood out here and vouched for WL's stand up customer service for the past 12+ years and I'll continue to do so until they fail in taking care of the customers when issues arise. -Mike Paisan http://www.pbase.com/paisan/image/153798190.jpg Maintaining, Modifying and Educating TriState Enthusiasts since 2001. Like us on Facebook! | E-mail: sales@azpinstalls.com | 725 Fairfield Ave | Kenilworth, NJ 07033 | 908.248.AZP1 (2971) |AIM: AZP Installs "Race Tested, Enthusiast Approved!" Link to comment Share on other sites More sharing options...
discojon Posted May 15, 2014 Author Share Posted May 15, 2014 Just spoke with Jonathan at WL USA, the manufacturing issue was corrected as previously reported, the bad batch did come out of US facility. They are replacing my second defective bar mm o cost and also sending a set of front adjustable end links for my troubles. Thanks for the excellent support WL USA! Link to comment Share on other sites More sharing options...
Brian-B Posted May 16, 2014 Share Posted May 16, 2014 Just spoke with Jonathan at WL USA, the manufacturing issue was corrected as previously reported, the bad batch did come out of US facility. They are replacing my second defective bar mm o cost and also sending a set of front adjustable end links for my troubles. Thanks for the excellent support WL USA! Could you PM me a contact email address for him? The reseller I bought from on amazon doesn't seem to know about these problems Link to comment Share on other sites More sharing options...
vanman Posted May 17, 2014 Share Posted May 17, 2014 Here are the contacts at Whitelineus Jonathan.Lugod@whitelineus.com support@whitelineus.com Emails should go to both. I got my end links yesterday. The sway bar comes from another location, so I still waiting for it. Link to comment Share on other sites More sharing options...
robmat Posted May 19, 2014 Share Posted May 19, 2014 I'm so glad I found this thread. I installed a 20mm rear bar this weekend, had the same issue and was freaking out. I thought it was operator error, but have now confirmed correct installation and will be emailing shortly. Thanks for all of the info everyone! Link to comment Share on other sites More sharing options...
robmat Posted May 25, 2014 Share Posted May 25, 2014 Was just informed by Whiteline and Jonathan that a new bar and endlinks are being sent my way. Way to go! Great customer service! Thanks everyone! Link to comment Share on other sites More sharing options...
Brian-B Posted May 26, 2014 Share Posted May 26, 2014 I never heard back from whiteline, so back the bar goes. No big deal, just disappointed since I am wanting to pick up a new WRX this fall. Sure won't buy whiteline sway bars now Link to comment Share on other sites More sharing options...
AZP Installs Posted May 26, 2014 Share Posted May 26, 2014 Did you call them? They've been replacing all these bars because there was a problem with the first run production of them. They can't replace them if they don't even know you are having a problem. -Mike Paisan http://www.pbase.com/paisan/image/153798190.jpg Maintaining, Modifying and Educating TriState Enthusiasts since 2001. Like us on Facebook! | E-mail: sales@azpinstalls.com | 725 Fairfield Ave | Kenilworth, NJ 07033 | 908.248.AZP1 (2971) |AIM: AZP Installs "Race Tested, Enthusiast Approved!" Link to comment Share on other sites More sharing options...
Brian-B Posted May 26, 2014 Share Posted May 26, 2014 Did you call them? They've been replacing all these bars because there was a problem with the first run production of them. They can't replace them if they don't even know you are having a problem. -Mike Paisan http://www.pbase.com/paisan/image/153798190.jpg Maintaining, Modifying and Educating TriState Enthusiasts since 2001. Like us on Facebook! | E-mail: sales@azpinstalls.com | 725 Fairfield Ave | Kenilworth, NJ 07033 | 908.248.AZP1 (2971) |AIM: AZP Installs "Race Tested, Enthusiast Approved!" vanman posted contact info of who helped him, tried and no response. Dealer was only interested in return, not a big deal. Don't really want to swap it a 3rd time... Link to comment Share on other sites More sharing options...
onefasazn Posted May 28, 2014 Share Posted May 28, 2014 I just got ahold of them today. Helped me out right away. Try giving them a call at (909) 476-2860. Ask for Jan or Jonathan. Or email their support line at support@whitelineus.com They got back to my email (about something unrelated) rather quickly, but I sent it during their business hours. If you email them after 6pm PST they most likely won't get it until the following morning. Link to comment Share on other sites More sharing options...
AZP Installs Posted May 28, 2014 Share Posted May 28, 2014 vanman posted contact info of who helped him, tried and no response. Dealer was only interested in return, not a big deal. Don't really want to swap it a 3rd time... Oh that's right, you bought yours from Amazon aka Walmart of the internet. So the vendor isn't an actual Authorized Whiteline Dealer and they only know the part numbers and the margins they make on them. They aren't even car people so they would keep sending you the same part number because that's what their catalog says to send you rather than investigating the problem with the manufacturer or on their own Subarus! -Mike Paisan http://www.pbase.com/paisan/image/153798190.jpg Maintaining, Modifying and Educating TriState Enthusiasts since 2001. Like us on Facebook! | E-mail: sales@azpinstalls.com | 725 Fairfield Ave | Kenilworth, NJ 07033 | 908.248.AZP1 (2971) |AIM: AZP Installs "Race Tested, Enthusiast Approved!" Link to comment Share on other sites More sharing options...
vanman Posted June 7, 2014 Share Posted June 7, 2014 Got my replacement swaybar today. Excellent customer service. Whiteline also replaced the AVO end links that were damaged with Whiteline end links. Link to comment Share on other sites More sharing options...
charrison1019 Posted July 3, 2014 Share Posted July 3, 2014 Thank you all of you for this thread. I have the same issue and mine only started making a sound after it chewed through my end link Guess I'll make a phone call tomorrow. Link to comment Share on other sites More sharing options...
robmat Posted July 3, 2014 Share Posted July 3, 2014 What exactly is the difference between the defective bar and the replacement? I installed the replacement with new endlinks and it looked exactly the same.... The endlinks were shorter and that seemed to make the difference... Link to comment Share on other sites More sharing options...
charrison1019 Posted July 4, 2014 Share Posted July 4, 2014 What exactly is the difference between the defective bar and the replacement? I installed the replacement with new endlinks and it looked exactly the same.... The endlinks were shorter and that seemed to make the difference... From my understanding it will be slightly shorter on the passenger side. It looks like it's about 10-20mm too long which causes the rubbing issue. You can see where it was against the axle: And the now ruined endlink: This is the drivers side, which clearly has plenty of clearance: Link to comment Share on other sites More sharing options...
robmat Posted July 4, 2014 Share Posted July 4, 2014 Thanks! Yeah, the drivers side was absolutely fine, but the new bar appeared to do exactly the same on the passenger side with my moog endlinks... So, I'm on the search for shorter links now to remedy the issue. Link to comment Share on other sites More sharing options...
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