After the tune is complete, it is assumed by both parties it is set up right. (Compensation tables for temperature and elevation changes, ect).
I don't mind looking at a log if a customer senses something is off with the car. However, this can become a slippery slope of diagnosis of component issues, not related to the tune, but affecting how the car drives. If you develop a vacuum leak, for example, it has nothing to do with the tune, but it could cause a CEL if it's bad enough. The tuner, doing an etune, is not going to necessarily know the exact issue.
Data logs can reveal some issues, but at what point does the tuner then also become your mechanic? If it truly is an issue with the tune (too much wgdc and not enough negative compensation in cold weather for example) it's easy to adjust and make everything fine.
It's a fine line of trying to provide the best customer service, but not being taken advantage of for the time taken to "find out what's wrong with my tune" to discover the real issue had nothing to do with the tune.
Again, I really think the tuners on the site will bend over backwards to accommodate the customers' needs. We want you to be happy. Reputation is everything on forums like this. If you're not happy with my tune, I want to know. I want to see data logs so I can see if it's something with the tune.
Going back to the original point. We want to retain customers and really, there's nothing more satisfying than hearing about how happy someone is with their tune years later. Yes, we're being paid for a service. Bottom line, we'll do what we can to make the customer happy; just realize the tune isn't always what's to blame :-)
Logan.
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