dweb516

Thank you @DrD123 for the reply and thank you @dohturdima for the link! I’ve attached some images to show you all a bit more detail where you can see what the update was about and how it can’t be declined. You can also see the picture I took confirming the update was successful with the version number. Everything with my car was fine before the update on Thursday so I can’t believe I’m the only user with this issue. It’s funny you mention not seeing 043-270 before and that was my initial hunch (there is a bug in this version). I’m not sure how common the USA model 2023 Legacy Premium with Navigation is (being an optional package) and I wonder if the configuration has some quirk different from the typical higher trim levels which contain navigation and something wasn’t fully tested against it. Because the update claims it was successfully installed and everything else appears to be working fine except with SiriusXM which was the core component of this update. And if a Factory Data Reset/Memory Initialization didn’t resolve…I’m not sure how the dealer presumably reinstalling the same software will fix it unless as mentioned they have access to another, updated, version or some way to blank everything/roll me back.

Thank you for the reply @dohturdima Yeah a main feature of the update was for “SiriusXM with 360L” which is coincidentally what broke. The Subaru FAQ stated I could postpone the update twice but after that it would install automatically and I couldn’t decline it. So I’m pretty annoyed that they broke something which was working fine since I got the car and now I have to try and fix their mistake. Would you be able to point me in the right direction for the software file? I’m pretty savvy and understand formatting a USB drive and getting into dealership mode and I also believe I am the “High” version (large screen with navigation) and found the Gen6 firmware site…but I’m having trouble parsing the lingo and links as nothing seems to point to the 2023 Legacy and is seemingly for older versions of Outback. If the dealership is just going to do the same steps (put the software on a USB and update it via Dealership Mode) I’m ok trying this myself but I am afraid of bricking the whole unit with the wrong file.

Hello everyone. I apologize if this is the incorrect section but I am new to the website and hoping someone can provide me with some guidance. My Car: 2023 Subaru Legacy Premium with option package 15 (moonroof/navigation) On Monday 3/25/24 I received an email from Subaru that there was a mandatory OTA update being pushed out to my vehicle. Yesterday while driving the "Install Update" prompt appeared and I allowed it to install. I followed the process as described (let it complete the process with the engine on, left the vehicle for a while) and I received a "The update was successfully installed. Current Version:F61WHM043-270" message. Everything seemed fine initially but then I noticed while driving that the station change forward/back buttons on my steering wheel weren't toggling between my preset SiriusXM stations. To be clear this has been working fine since I picked up the car in 2022 and even the morning before the update. I pulled over to see what was going on and flipped to the "Radio" section on my screen...and noticed when I pressed the forward/back buttons on the wheel that all of my presets had been taken over by the same station. For example if I tuned to channel 8 and selected it as a favorite for slot 1...all of the 6 presets slots would change to channel 8. If I changed to channel 9 and set it as a favorite in slot 2...all of the slots (including #1 which is supposed to be channel 8 would change to channel 9. Thus the forward/back buttons on my steering wheel are technically working and toggling the presets...but I wasn't hearing a difference because they were just toggling around the same SiriusXM station. I also noticed if I set presets on the FM or AM bands that toggling works fine. It seems to be only with SiriusXM presets and only since the OTA update was applied. I have attached a image to provide a visual. So to my mind it is either a bug in the software or something weird with my configuration. To rule out the latter, I tried a "Factory Reset Data" and also went into Dealership Mode and performed a "Memory Initialization" but neither resolved the issue. So to me it sounds like it could be a bug in the software perhaps for my particular model. Is there anything else I can try? I really don't want to have to bring it into the dealership (especially if they bill me for something their own update broke). But even if they are able to roll my software back...I am under the impression the update is mandatory and it will just apply itself again eventually... leading me back to the same situation where it breaks again upon install. Thank you everyone for reading and any assistance you can provide.