OCDetails Posted February 17, 2005 Share Posted February 17, 2005 This was my original email to them last week: I am sure this problem is not new to you, but I am inquiring about a foul smelling 'burnt clutch' scent that follows my car around. I just purchased a 2005 Subaru Legacy GT Limited and I didn't expect for it to have this problem. I don't even have to drive it very far and I can smell it. The car has less than 300 miles on it and I have been told this is a problem unique to the new Legacy. I have read a lot about it on Legacy message forums and it concerns me. I am also very very concerned about the visual quality of my driver side mirror. There is a double vision thing happening with it. Its like when you put a mirror behind tinted glass. You see the reflection on the glass, but then you also see a slightly offset reflection from the mirror. I am having this issue with the side mirror on my car and I would like to know if Subaru is aware that the Legacy GTs with heated mirrors are having that problem. A response to these questions would be appreciated. My dealership told me to address them to you as they have no explaination for the problems. Thank you. This is the reply that I got today: you for your message to Subaru of America, Inc. We are sorry to learn of the difficulty you are experiencing with your 2005 Subaru Legact GT. We would not know why your vehicle is having concerns of a burning smell or possible clarity problems witht he heater mirrors since we are not actually inspecting the vehicle. Because we rely on the expertise of the factory trained technicians at authorized Subaru dealerships to inspect, diagnose, and repair our vehicles, we would have to refer you to back to your dealer for this concern. We would be unable to explain the other comments on other websites. While some concerns may be valid, each actual mechanical concern is treated on a case by case basis until our engineers and service personnel have gather enough data to make a fact- based determination about a particular concern. You dealer should be contacting Subaru Technical Support if they are unable to explain or address a particular condition. Please make another appointment and contact us with the date, time and name of the dealer and we will ne happy to follow up with them. We have documented your concerns in our customer service system. We use such data from customers to log and track dealer and product performance and consumer preferences. Please feel free to contact us with any future comments, questions and concerns at 1-800-SUBARU3. Refer to case # 728880 when calling. This will help expedite your call. Thank you! Once again, I think the only solution to our concerns is to have as many people report them as possible. _________________________________________ “Cleanliness becomes more important as godliness becomes more unlikely.” O C D E T A I L S . C O M OCDETAILS BLOG Link to comment Share on other sites More sharing options...
John M Posted February 18, 2005 Share Posted February 18, 2005 Never had any such issue w/ my mirrors... Link to comment Share on other sites More sharing options...
timbuktu Posted February 18, 2005 Share Posted February 18, 2005 Never had any such issue w/ my mirrors... You may want to check this thread to see what the hubbub is about. Link to comment Share on other sites More sharing options...
Guest *Jedimaster* Posted February 18, 2005 Share Posted February 18, 2005 I hate those form letters. I wonder if they're electronically. I'd love to send an e-mail and see if it came back with "We're sorry to hear that the heater seats are causing flames to shoot out of your anus- we'll address this issue right away". I wonder if anyone actually reads some of them. Link to comment Share on other sites More sharing options...
rallispec Posted February 18, 2005 Share Posted February 18, 2005 We would not know why your vehicle is having concerns of a burning smell or possible clarity problems witht he heater mirrors since we are not actually inspecting the vehicle. please tell me you didnt cut and paste that directly from the email. They have to someone who can speak better english than that. 'problems witht he heater mirrors 'your vehicle is having concerns of a burning smell? anyhow - thanks for the update -- i'll send them an email as well about the mirrors. Can't comment on the stink - hasnt gotten my car yet. (knock on wood) Link to comment Share on other sites More sharing options...
Guest *Jedimaster* Posted February 18, 2005 Share Posted February 18, 2005 please tell me you didnt cut and paste that directly from the email. They have to someone who can speak better english than that. 'problems witht he heater mirrors 'your vehicle is having concerns of a burning smell? anyhow - thanks for the update -- i'll send them an email as well about the mirrors. Can't comment on the stink - hasnt gotten my car yet. (knock on wood) Someone send them one telling them that someone set them up the bomb and see if it comes back with "your vehicle is having concerns of someone set you up the bomb". Link to comment Share on other sites More sharing options...
rallispec Posted February 18, 2005 Share Posted February 18, 2005 Someone send them one telling them that someone set them up the bomb and see if it comes back with "your vehicle is having concerns of someone set you up the bomb". AHAH all your legcacy are belong to us. For great justice. Link to comment Share on other sites More sharing options...
axis008 Posted February 18, 2005 Share Posted February 18, 2005 Haha. Let's try not to drift too far off topic now . -ben Link to comment Share on other sites More sharing options...
Doogie2756 Posted February 18, 2005 Share Posted February 18, 2005 took my car to dealer and they did all of ehat SOA suggested,next week the enginiers are going to look at my car,will update then.TAKE YOUR CAR TO THE DEALER.THE MORE COMPLAINTS THE MORE THEY WILL SEE THE PROBLEM!!! Link to comment Share on other sites More sharing options...
Guest *Jedimaster* Posted February 18, 2005 Share Posted February 18, 2005 took my car to dealer and they did all of ehat SOA suggested,next week the enginiers are going to look at my car,will update then.TAKE YOUR CAR TO THE DEALER.THE MORE COMPLAINTS THE MORE THEY WILL SEE THE PROBLEM!!! He's right about that- squeaky wheel gets the grease. BTW, I see you're in Orange County NY- me too- what part of the OC are you in? Link to comment Share on other sites More sharing options...
KTM 525 Posted February 18, 2005 Share Posted February 18, 2005 Never had any such issue w/ my mirrors... +1 Link to comment Share on other sites More sharing options...
otoc Posted February 19, 2005 Share Posted February 19, 2005 My driver side mirror isn't flat, but warped. If I park near a building with a flat roof and look at it's reflection, there isn't a straight line from the left side of the mirror to the right. I can see how some people might get double vision from it. It also has a whistle coming from the mirror when the car gets over 20mph. I keep thinking it's sirens coming after me for driving the way I do with this car and keep slowing down. Talk about a buzzkill. This thing has got to go. It's the only thing I have issue with on the car (touring suspension aside,lol). I'll be asking the dealer to fix this when I take it in for it's first oil change. It's a safety part isn't it? Link to comment Share on other sites More sharing options...
Doogie2756 Posted February 19, 2005 Share Posted February 19, 2005 He's right about that- squeaky wheel gets the grease. BTW, I see you're in Orange County NY- me too- what part of the OC are you in?Newburgh area,where are you? Link to comment Share on other sites More sharing options...
Nick Posted February 19, 2005 Share Posted February 19, 2005 Subaru customer service is great. for me to poop on. Link to comment Share on other sites More sharing options...
Guest *Jedimaster* Posted February 20, 2005 Share Posted February 20, 2005 Subaru customer service is great. for me to poop on. :werd: I'm in the same boat. Link to comment Share on other sites More sharing options...
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