Carter Posted January 22, 2008 Author Share Posted January 22, 2008 Well after the GM didn't get back to me after a few hours I tried to call and speck with the service manager. He was in a meeting. About an hour after that I get a call from the service manager who said he was in a meeting with the GM and that he said he would now have to call SOA and call me back. No more than 45 min later he called me again and asked when I could drop the car off.So its going in next Wed and I will have a rental and a new radio. Link to comment Share on other sites More sharing options...
BrownBoy Posted January 22, 2008 Share Posted January 22, 2008 Well after the GM didn't get back to me after a few hours I tried to call and speck with the service manager. He was in a meeting. About an hour after that I get a call from the service manager who said he was in a meeting with the GM and that he said he would now have to call SOA and call me back. No more than 45 min later he called me again and asked when I could drop the car off.So its going in next Wed and I will have a rental and a new radio. Just a suggestion, call SOA and let them know what it took to get them to do something about it. SOA really does care about what you say when you call them. My local dealer is awesome, and I have never called about their service, but I did have to complain about another local Subaru dealership that plainly mistreated my father and I. SOA made the Sales manager of that store call us personally and apologize... Link to comment Share on other sites More sharing options...
hamhock Posted January 28, 2008 Share Posted January 28, 2008 Start a paper trail, to cover your butt. When dropping the car off, ask to speak to the service manager(if you haven't spoken to him/her yet). If the service manager is out, ask to speak to the general manager. Be polite, but firm. Keep bringing the car back in. After 3rd or 4th time they attempt to fix it, you can lemon law it. Depends on what state you're in. You gotta be persistent. If the service manager and general manager don't seem to want to help you out, call SoA. Follow the chain of command, that way folks won't get as angry with you as if you skipped over them. Edit: My bad, didn't see page 2... Mika Link to comment Share on other sites More sharing options...
Living Legacy Posted January 29, 2008 Share Posted January 29, 2008 There is a manual that has information on each state (yellow colored paper on the inside) that says you should contact the Service Dept. first, contact the owner of the dealership 2nd, and contact SOA third. Link to comment Share on other sites More sharing options...
MountainStone Posted February 2, 2008 Share Posted February 2, 2008 I changed my mind. Write him a letter. Being an absentee owner, maybe he isn't aware of how his delaership is being run. +1 I would just write a quick letter (not an email) stating dates, names and results without giving any personal opinions. Perhaps the owner would be interested in how his dealership is being managed. On the chance he is not, keeping records of every transaction you conduct with this particular dealership could pay off big when you have your next warranty issue. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.