fweasel Posted November 29, 2006 Share Posted November 29, 2006 Well, one more day in the 50's here in Chicago and then the temp heads way down to below freezing for a while. Seemed like a good day to have the Nokian's mounted onto the stock wheels. Wrong. I just put the stock wheels back on yesterday. Had each wheel 3" from my face, crawling around the garage floor. Everything was good. Dropped the car and winter tires off at a local tire place and came back 90 minutes later. Paid $80 for mounting and balancing. Walked out to the car, did a quick walkaround, both rear wheels scratched. One was a small nick, the other was pretty gnarly. I walked back in, asked for the owner, told him my story. He said their machines are covered in rubber and it was impossible for them to have scratched the wheels. I explained how I recently inspected each wheel just yesterday and they were in fine condition. He made no concessions, did not appologize, and said there was nothing he could do. We went back a forth a few times. I was calm, and stated my point clearly because I'm in similar situations on his end from time to time. I promptly walked over to a large sign in the window and pointed to where it read, "Customer Satisfaction Guaranteed". He shrugged. I pulled out the cell phone and he asked who I was calling. I told him, "An excellent attorney." Had a brief discussion with the attorney (aka my brother-in-law), snapped a few cell phone pics and drove home. My brother-in-law calls back in 15 minutes and had the owner agree to refinish all four wheels in writing. We agreed to wait until the spring, after the winter beating they'll take. I just don't get it how some places can stay in business with a customer service attitude like that. I bend over backwards for my clients, even when I'm in the right, just to assure they're happy and will continue to refer me to friends and family. That, more than the scratched wheels, is what offended me the greatest and forced me to throw a lawsuit threat at them. I feel better now... ignore him, he'll go away. Link to comment Share on other sites More sharing options...
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