Legasee Posted March 31, 2006 Share Posted March 31, 2006 Sierra Subaru just called me (about 6:40pm)....reminding me that my 15,000 mile serivce is due..... I'm pissed cuz; 1. I was napping ....my eyes get tired from replyin on this forum 2. I don't need them to call me during dinner time to tell me to blow $$ at their place 3. I was going to tell them, "But Suby Specialties did it already..." First time any dealer/service called to remind me about service....ahead of the game, or service dept is borked? In Taiwan now... Link to comment Share on other sites More sharing options...
legacy2005 Posted March 31, 2006 Share Posted March 31, 2006 its because all the dealerships are trying to meat CSI right now since most dealerships CSI has been down most of the winter. march and april are the first big pushes by service departments to bring in more customers and to improve the rating of the dealership. higher CSI means more money for the dealership from the Manufacturer, and it also means more money for the employee's (mainly Service writers, and Service managers) since they recieve a % of the gross profit. and often times get a bonus if they get 100% in CSI reviews. Work hard. Play even harder. My Garage Link to comment Share on other sites More sharing options...
whitetiger Posted March 31, 2006 Share Posted March 31, 2006 yep csi=stellar performer rating. they kiss major ass for good csi. Link to comment Share on other sites More sharing options...
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