subylegacy Posted March 28, 2006 Share Posted March 28, 2006 This is what I wrote to SOA to complaint On Feb 1st, I took my 2005 Subaru Legacy GT to Santa Monica Subaru because it was making unbearably loud noise when I am driving the vehicle. When I arrived at the service center, George Arboleda told me that if the problem is caused by the transmission, there will be no charges made but If the problem is caused by the clutch, I am going to have to pay $100. So I agreed. On Feb 2nd, I received a call from George Arboleda. He told me that they checked the transmission, checked the clutch and even test drove the car but they didn't find any problem with the vehicle. So I told him that I will be there the next day (Feb 3rd) and I request to test drive the car with the technician. On Feb 3rd, I stopped by SMS (Santa Monica Subaru) service center and paid $100 for the inspection and test drove the car with service manager Bill. He said there is definitely something wrong with the vehicle. I was told that since the car drives fine except for the grinding sound, Bill told me to take the car with me and bring the car on Feb 7th, because Subaru technician will not be in until then. On Feb 7th, I dropped off my vehicle once again at the service center. On Feb 13th, I received a call from George Arboleda, he told me that they need to lift the transmission to find out what's wrong with the vehicle but warranty will not cover my car because it has aftermarket modification. So I asked him loud and clear if I change the modified parts to stock parts will it be cover with the warranty, he told me yes bring the car back to stock and it will be covered. So I picked up my car and spent money out of my pocket to bring it back to stock. and dropped off my vehicle once again at the service center on Feb 15th. I believe on Feb 22nd, George Arboleda called me and told me that warranty will not cover my vehicle because it was once modified. Then I called Subaru of America and talked to Bill about my situation. I told him, I am not trying to argue about warranty issue. The problem is, it has been more than 3weeks since I went to service center, George from SMS should have told me that warranty won't cover my car from the day I brought the car in. I am pretty sure he knew that warranty will not cover the vehicle with aftermarket parts installed. I don't know what he was thinking when he told me to bring the car back to stock so the warranty will cover it. And If he didn't know, I think that is something he should know because that is part of his job. Because of his misleading, I have spent so much money and time, such as 3 weeks of rental, the money I spent to bring the car back to stock and most importantly, he made me spend 3 weeks of time for nothing. matter of fact, they didn't even know what the problem is. Bill from Subaru of America told me that, SOA will pay full amount if the problem is not caused by aftermarket parts I installed. If the problem is actually caused by those parts I installed, SOA will be paying only half of the cost and I pay the other half. On Feb 27th, I called Santa Monica Subaru and told them to go ahead and lift the transmission. I believe about a week later, I got a call from SMS service manager Bill, he told me that the problem is caused by transmission fluid. There was wrong fluid pour into transmission. Therefore, the transmission overheated and I need a whole new transmission. He also informed me that SOA will only pay half of the cost to fix it. In my opinion, I don't believe that's what really happend. Because I had my 30,000 mile tune up at the suby specialties in Monrovia, CA. These guys have been working on only Subarus for ages. It's hard to believe that they'd make some mistake like that. Other than that, nobody else ever touched my car. I told Bill from SMS to go ahead and proceed with ordering the transmission. I had no choice but to pay thousands of dollars for something I had nothing to do with. It really pissed me off but what can I do. On Mar 20th, George from SMS called me and told me that they are almost done with installing the new transmission but he said my clutch and flywheel needs to be replaced. The day I brought the car in, I paid $100 to check the clutch but George told me that they didn't find any problem with the clutch. This is one of many reasons why I can't trust them. When he told me about the clutch and flywheel, I had this weird feeling that the main problem is actually the clutch and flywheel not the transmission. I stopped by many transmission shops and asked them for advice because I felt that SMS is making a big mistake. Each and every technician I spoke to, they said if the transmission is overheated because wrong fluid got injected to the transmission, the car won't be driveable at all. But my car was driving like it was brand new. It was just the unbearably loud noise that was bothering me. So I told SMS not to replace the clutch and flywheel. Because the reason why I went to the service center is because of the sound. I wanted to see if transmission was what caused the loud noise. Today on Mar 28th, I went to SMS and paid $2,610 and picked up my car. Hoping everything is alright. Just as I expected, my car is still the same as 2 month ago. The same unbearable sound was still there. So basically I paid $2,610, waited 2 month and the rental...... for what? After I noticed the same noise I drove back to SMS and complaint about the problem to service manager Bill. Bill said that they are still waiting for the rear differential to come in, and that the fix is not complete yet. This is what he told me when I drove back to complaint about the problem. He didn't tell me that when I saw him at the service center before paying. Since he said, rear differential will be in on friday and it will be covered with the amount I paid already, I am going to wait once more and see if everything comes together. If not, it's about time to step forward and get my money back. excuse my writing skills ^^ english is my second language.. Link to comment Share on other sites More sharing options...
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