SSpeed Posted April 14, 2016 Share Posted April 14, 2016 I thought I would start a thread where anyone locally can relate their experiences getting the airbag recall done. Maybe we can see a common pattern and help each other out to have the best experiences possible. Link to comment Share on other sites More sharing options...
SSpeed Posted April 14, 2016 Author Share Posted April 14, 2016 I scheduled my car for Friday 4/8/2016 with: AutoNation 9955 E Arapahoe Rd Centennial, CO 80112 Phone:(303) 578-6119 I showed up Friday and was told, "we only have one tech to do it. If you want, you can leave the car over the weekend and we might get it done, or bring it back Tuesday and we can give you a loaner." I opted for Tuesday 4/12/2016 and the loaner. Showed up Tuesday 4/12/2016 and was once again told they only had one tech available to do it and they had another car to do. I was told, "maybe they could give my car priority and do it first". I mentioned the car has a failing injector and please don't drive it more than they have to. I noted mileage on the trip odometer was 6.x miles. Late Tuesday afternoon I call in to ask for status and was told, "we haven't started on it yet, we'll have to keep it another day." Late Wednesday afternoon I call in for status again and they said they'll be done by 5. Got there, service rep Vince hands me the keys and says I'm all good. Got out to the car and notice it has 11.x miles on the trip odometer, 5 more than I left it with. Maybe they took it for a 5 mile drive to test for rattling? Reach in to the glove box, but then it won't close. I try for about a minute and drive back around to the service desk. The service rep comes out and says, "oh, are you coming back about the glove box?" I said yes, he tells me it broke and they have a part on order (didn't tell me that before). He also tells me the trip computer no longer works. I mention it did when I brought it in. He tells me because I've spliced a couple of wires back there it must be why it doesn't work anymore. I tell him, please don't mess with it, I'll figure it out on my own. I got home and there is a wire totally severed that I had to solder. I also find a loose broken screw in the dash behind the cubby. http://i85.photobucket.com/albums/k62/dil222/20160413_171502.jpg http://i85.photobucket.com/albums/k62/dil222/20160413_173009_1.jpg http://i85.photobucket.com/albums/k62/dil222/20160413_173005_1.jpg Then I notice a bunch of deep scratches on the steering column like a gorilla was just prying and yanking. I tell him he needs to replace that as well, he agrees, but I get the impression he thinks I'm being unreasonable. http://i85.photobucket.com/albums/k62/dil222/20160414_063236.jpg Finally I leave and on the way home notice a chunk out of the dash in the cubby area, like the tech pried with a screwdriver and wasn't careful. Don't even know what to do about that one. http://i85.photobucket.com/albums/k62/dil222/20160413_171602_1.jpg Not to mention the dash was dirty as hell once they were done, the least they could have done is wiped it off with a rag. I might avoid AutoNation for the airbag recall. Link to comment Share on other sites More sharing options...
shadowsports Posted April 14, 2016 Share Posted April 14, 2016 I got the notification a month ago. I loved the disclaimer that states, until its fixed don't let anyone ride in the passenger seat. Oh and the last 8 yrs don't count cause we only just learned of the hazard. I'm giving my car to my wife, so we will get it fixed, but I'll have to un-marry my AP and plan the service. I haven't bothered looking to see how involved a change like this would be. I hope it doesn't involve removing the dash. Hopefully they can get it from underneath... just above the cabin air filter. I think its only suppose to take 45 min. Going to get it done, but am not in a hurry. Link to comment Share on other sites More sharing options...
SSpeed Posted April 14, 2016 Author Share Posted April 14, 2016 Unfortunately it's a 6 hour job, removing the entire dash. Link to comment Share on other sites More sharing options...
05legacygtr Posted May 4, 2016 Share Posted May 4, 2016 that is seriously fucked up, I'd be pissed. sorry to hear that man Sent from my SAMSUNG-SM-G920A using Tapatalk Link to comment Share on other sites More sharing options...
SSpeed Posted May 10, 2016 Author Share Posted May 10, 2016 I was back in the other day. My climate control was blowing hot air regardless of temp setting. They forgot to plug in the temp sensor in the dash. Supposedly Subaru has a new procedure that the whole dash doesn't need to come off. Link to comment Share on other sites More sharing options...
05legacygtr Posted May 11, 2016 Share Posted May 11, 2016 jeez I'm afraid to take mine in now Sent from my SAMSUNG-SM-G920A using Tapatalk Link to comment Share on other sites More sharing options...
shadowsports Posted June 3, 2016 Share Posted June 3, 2016 I was back in the other day. My climate control was blowing hot air regardless of temp setting. They forgot to plug in the temp sensor in the dash. Supposedly Subaru has a new procedure that the whole dash doesn't need to come off. AutoNation?? Was this a Subaru dealer that did this? I'm getting the feeling you didn't take your car to a dealership. Is that wrong? Link to comment Share on other sites More sharing options...
SSpeed Posted June 3, 2016 Author Share Posted June 3, 2016 AutoNation?? Was this a Subaru dealer that did this? I'm getting the feeling you didn't take your car to a dealership. Is that wrong? AutoNation is a Subaru dealer. http://www.autonationsubaruarapahoe.com/ I don't think you can have warranty recalls done anywhere else? Link to comment Share on other sites More sharing options...
ssbtech Posted July 17, 2016 Share Posted July 17, 2016 Finally I leave and on the way home notice a chunk out of the dash in the cubby area, like the tech pried with a screwdriver and wasn't careful. Don't even know what to do about that one. http://i85.photobucket.com/albums/k62/dil222/20160413_171602_1.jpg What was the outcome of the chunk from the dash issue? Replacing the dash? Link to comment Share on other sites More sharing options...
stevebinh Posted August 15, 2016 Share Posted August 15, 2016 I'm planning to do mine at Shortline in Aurora, I've always done all my car stuff there, even doing my rebuild for my 2013 legacy for the burning oil problem. They always done good work I don't plan to go anywhere else, or trust any other location to do it. Link to comment Share on other sites More sharing options...
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