T-Hawk

I just had mine replaced a few days ago.

Bought the car in late 2014 (2015 Outback).

1st screen faded and was replaced under warranty in summer of 2016.

Replacement unit failed just as bad by summer of 2018.

Cost of the replacement was $1146 for the part (original quote was $1230.) Dealer only charged $50 labor although it took about 1.5 hours. I was able to get some "Subaru Assistance" cash to put towards the repair by contacting SOA.

I have no confidence that the manufacturer of the screen has fixed the issue. I've had 2 that failed, each in less than 2 years.

I do have to park outside in the heat at work which I think accelerates the problem. I plan on getting a sun shade to use from now on. Not really looking forward to dealing with it every day but I would like this screen to last more than a year. I'm curious if it's more the direct sunlight, ambient temperature or humidity that is the main culprit. I always cracked the windows before but that didn't seem to help.

What is the phone number for Subaru CRS? Is it the 1-800-subaru3 number? Is there a particular department to ask for? Been dealing with this issue on my head unit and the one that replaced it 2 years ago.

Thanks.

After talking with Subaru CRS on Saturday, the representative thought I had a good claim on my headunit and was very helpful in getting in contact with my dealership to resolve the issue of them not wanting to replace it. The dealership contacted me saying that they have a new unit on order and will install it free of charge under warranty when it comes in, likely next week sometime. The Subaru CRS rep called me about 5 minutes later to follow up and confirm that my dealer had been in touch with me and to make sure I didn't have any questions.

 

I would highly recommend reaching out to Subaru CRS as they seem very willing to help resolve issues and claims that are well founded and have evidence to support them.

 

I will try to get some side-by-side pictures for comparison of the old unit with the new one to highlight the differences and to help you guys decide whether or not your head unit might qualify for replacement under warranty under the premise of TSB 15-177-14R.