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WILLINH

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Posts posted by WILLINH

  1. My 2016 legacy battery died and the car would not unlock with the key. So I went through the trunk.I replaced the battery with a group 34. I then called Subaru to see if they would cover having a tech see why the door would not unlock with the key, after explaining what happened they told me to scan a copy of the battery sales receipt and send it to them they also called my dealer of choice to check on the door and do battery update, So I received a refund for the battery and had everything else taken care of. I had 44,000 and was out of warranty. GREAT CUSTOMER SERVICE!!!!
  2. New battery #34, so my wife left work and the key fob would not open the door and the key also would not open the door. Ended going threw the trunk and got a jump start. I called Subaru and explained that we have never tried to use the key to open the door in the 3 yrs and I have 59,000 miles on it. I asked if they would cover checking the door lock, they said they would pay me back for the battery, do the battery update and cover the cost to repair the door lock. Great customer service. Got a email the check is on it's way for the battery!!!!!!
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